Help Center

Users & Permissions

Manage logins for your staff, builders, and volunteers. Every user role has a different level of access — here's how each one works.

⏱ About 6 min read
On this page
  1. User roles explained
  2. Adding users
  3. Builder logins
  4. Scan stats & live traffic data
  5. The Reset button
  6. Multi-home builder confirmation

🏷️ User Roles Explained

ParadeSmart has five user roles. Each controls what someone can see and do in the Web Manager and the app.

Role
Builder
Can upload and edit their home information. Can log into the app to scan and sell tickets at their assigned home(s). Created automatically — do not create manually.
Auto-created
Role
Super User
Full access to everything — all reports, all settings, all homes. Can scan and sell tickets at any home. Use only for administration and keep this role limited to essential staff.
Full access — use sparingly
Role
Staff
Less access than Super Users, but can view some report data and scan tickets. Good for parade-day volunteers who need scanning ability without full admin access.
Limited access
Role
Subcontractor
Can edit some of their own subcontractor information. Primarily used for subcontractors who self-manage their directory listing.
Minimal access
Role
App / API User
Used internally for website functionality. Not a role you'll assign manually to people — this is a system-level role.
Internal / system use

➕ Adding Users

🚨
Do not create builder accounts manually

Builder accounts are created automatically when you add a builder in the Builders section. Creating one here manually will create a duplicate. Just find the auto-created account and add a password.

How to add a new staff or super user

  1. 1
    Go to Users in the Web Manager

    parade.velocitywebworks.com/manage/users

  2. 2
    Click Create (or upload a spreadsheet with multiple users)

    You can bulk-add users via CSV spreadsheet upload, or add them one at a time.

  3. 3
    Enter the user's information and select their role

    Set the access level appropriate to what they'll need — Staff for parade-day volunteers, Super User only for key administrators.

  4. 4
    Assign a password and share it with the user

    Users can update their own password after their first login if they prefer.

⚠️
Passwords cannot be viewed by anyone — including us

For security reasons, no one can view a stored password. If a user forgets theirs, go to their user record and set a new password. There's no "forgot password" recovery — just reset it.

Adding a new staff or super user account in Web Manager
Adding a new user
Setting a new user's role and permissions
Setting user permissions

🔑 Builder Logins

Builder accounts are created automatically. Your job is to set a password and provide it to the builder so they can access the scanning interface on parade day.

▶️
Watch: How to find builder login credentials →Short tutorial video
↗

Once logged in with a builder account, the user can scan visitor tickets, sell door tickets, and view scan stats for their assigned home(s). They cannot access full ticket or visitor reports — that access is limited to Staff, Super Users, and administrators.

📱 Scan Stats & Live Traffic Data (For Builders)

Builders can monitor their own home's traffic in real time through the app — without needing access to the full analytics dashboard. Here's how:

  1. Log into the app with builder credentials under Admin & Staff Login
  2. Tap Scan Stats to see overall event scan history and data specific to their home
  3. Tap Scanned Tickets Log to see a record of every scan made on that device

Scanned Tickets Log tabs

  • PendingScans trying to upload to the master admin report — usually means the device was offline at scan time. Will sync when reconnected.
  • SuccessScans correctly uploaded and reflected in the main report.
  • ErrorScans with problems that prevented upload. Contact support if errors persist after reconnecting.
Live scan stats and traffic view for a builder in Web Manager
Live scan stats view
The scan stats detail table for a builder's homes
Scan stats detail table

🔄 The Reset Button

The Reset button is located near the login button in the app. It clears cached app data so builders and staff see the most up-to-date version after a fix or update.

What resetting clears

  • →The user will need to log in again
  • →The user will need to re-register their ticket

What resetting does NOT clear

  • ✅Pending and successful scan history in the Scanned Tickets Log remains intact
💡
Tell builders: "Reset if something looks wrong"

If a builder or volunteer notices the app isn't reflecting recent changes (new homes, updated info, a bug fix), a quick reset usually resolves it without needing to contact support.

🏠🏠 Multi-Home Builder Confirmation

If a builder or staff member is linked to more than one home, ParadeSmart will prompt them to confirm which home they're scanning at when they open the scanner. This prevents mix-ups during busy parade weekends when a builder or volunteer is working across multiple homes.

ℹ️
Remind multi-home builders to select the right home each time

When they move from one home to another, they should re-confirm their current home in the app before scanning tickets there. Scans recorded under the wrong home affect that home's traffic stats.

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